Platform overview
Live state of the entire Byond cloud — every reseller, tenant and channel in one place.
Hourwise interactions
today · UTCService health
// /api/v1/healthReports
Voice + digital interaction analytics across the whole platform — volumes, channel mix, agent performance and customer satisfaction.
Interactions over time
last 7 days · UTCChannel mix
by interactionCustomer satisfaction
survey resultsAgent performance
—| Agent | Presence | Voice | Digital | Handled |
|---|---|---|---|---|
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Surveys
Author CSAT & NPS survey templates, then send a one-time survey link to a customer after an interaction. Aggregate results appear on the Reports view.
Survey templates
—New survey template
Questions
| Template | Kind | Questions | Status | Actions |
|---|---|---|---|---|
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Survey link ready
Auto-reply Bot
Configure the AI auto-responder for digital channels. The bot is opt-in per tenant — until you enable it, inbound messages are unchanged.
Bot configuration
—CRM Sync
Mirror your built-in contacts into your external CRM of record. Configure the CRM provider token under Platform Credentials.
Connection
statusBulk sync
contacts → CRMUpsert your tenant's contacts into the CRM. Bounded to the most recent 500 contacts per run; per-contact failures are reported, not fatal.
Resellers
White-label partners running Byond under their own brand. Click a row to manage entitlements and SIP.
| Reseller | Brand domain | Customers (cap) | Agents (licensed) | BYO-SIP | Status |
|---|
Tenants
Every enterprise customer across all resellers and the platform-direct book.
| Tenant | Username | Dial prefix | Status |
|---|
Billing
The platform's money position: every billing account & balance, the platform Stripe configuration, your wholesale rate cards, and the invoices Byond issues to resellers and direct tenants. Settlement is online (Stripe) or manual (wire → record payment).
Billing accounts
// connecting…| Party | Type | Currency | Mode | Status | Balance | |
|---|---|---|---|---|---|---|
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Platform payment configuration
// connecting…Wholesale rate cards
// connecting…Invoices
// connecting…| Invoice | Account | Period | Status | Total | Paid | |
|---|---|---|---|---|---|---|
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Prepaid & credit control
// connecting…Tax & FX configuration
// connecting…Tax rates
| Jurisdiction | Name | Rate % | Status | |
|---|---|---|---|---|
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FX rates
| From | To | Rate | Updated | |
|---|---|---|---|---|
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Dunning & collections
// connecting…| Invoice | Account | Due | Days late | Outstanding | Actions |
|---|---|---|---|---|---|
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Billing reports
// connecting…Revenue & margin per reseller
Receivables aging
Reconciliation mismatches
Call Routing
How calls reach agents across the platform — the live ACD queues and inbound DIDs, plus the SIP carrier trunks and least-cost routing that carry outbound traffic.
ACD queues
—Inbound DIDs
—Routing skills
New routing skill
Skills tag agents by capability so calls route only to agents who can handle them. Attach a skill as a requirement on any queue.
SIP carrier trunks
New SIP trunk
SMS connectors / carrier routes
New SMS route
Least-cost routing
New LCR rule
Generated config
New login
Channels
The omnichannel surfaces the platform supports, and which shared provider credentials are configured for each. Resellers can bring their own where enabled.
Platform channel availability
// connecting…Shared provider credentials
// platform connectivity keysPlatform Credentials
Shared connectivity, email and payment keys for the selected operator brand. Every product under that brand inherits them automatically. Stored encrypted at rest (secrets are never shown again); resellers can override per-channel when you enable their bring-your-own toggle.
Security
Platform-wide identity, access and the live account roster. Every account here is fetched from the platform directory.
Platform accounts
—| Account | Role | Scope | Status | Created |
|---|---|---|---|---|
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Accounts by type
derived from the live rosterPassword policy
// connecting…Two-factor authentication
// your accountEmail sign-in codes
// your accountIP access rules
// connecting…Single sign-on (SSO / OIDC)
// connecting…Licensing
The licensed seat pool the platform has allocated to its resellers, and how much each reseller has consumed. Derived live from every reseller's entitlements.
Licensed seats by reseller
// allocated agent seats per partnerPer-feature usage pools
AI / transcription / storage / dialerSettings
Your signed-in identity and where to manage platform configuration.